F.A.Q.

SHIPPING INFORMATION

WHEN WILL MY ORDER SHIP?

FOR APPAREL ORDERS, PLEASE ALLOW 2-3 BUSINESS DAYS FOR US TO PROCESS AND SHIP YOUR ORDER. AFTER WE PROCESS YOUR ORDER, YOU WILL BE SENT A SHIPPING CONFIRMATION VIA EMAIL WITH TRACKING FOR YOU ORDERS.

FOR ACCESSORIES AND OTHER PRODUCT CATEGORIES, PLEASE ALLOW 5-7 BUSINESS DAYS FOR PROCESSING. ALL OTHER CATEGORIES OTHER THAN APPAREL ARE HANDMADE ITEMS, AND NEED ADDITIONAL TIME TO ENSURE THAT YOUR PRODUCTS ARE PERFECT WHEN THEY GET TO YOU.

IF YOU ORDER FROM BOTH CATEGORIES, PLEASE ALLOW 5-7 BUSINESS DAYS FOR PROCESSING AND SHIPPING.YOUR ITEMS WILL AUTOMATICALLY SHIP TOGETHER. IF YOU WANT YOUR APPAREL ITEM(S) TO SHIP FASTER, YOU WILL NEED TO PLACE TWO SEPARATE ORDERS.

DO YOU SHIP INTERNATIONALLY?

Yes we do! 

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

WE CAN ABSOLUTELY DO THIS FOR YOU - KEEP IN MIND THAT APPAREL ORDERS PROCESS WITHIN 2-3 BUSINESS DAYS, SO IF YOU WOULD LIKE US TO CHANGE YOUR SHIPPING ADDRESS - WE NEED TO BE NOTIFIED WITHIN 24 HOURS OF ORDERING. PLEASE CONTACT US ABOUT CHANGING YOUR ADDRESS AT CUSTOMERSERVICE@DENIMAXX.COM.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER AFTER SHIPPING?

SHIPPING TIMES DEPEND ON WHERE YOU ARE LOCATED IN REFERENCE TO US. WE ARE LOCATED IN COLORADO, SO IF YOU ARE CLOSE TO US, IT COULD TAKE AS LITTLE AS ONE DAY - BUT IF YOU ARE ON THE COASTS, IT COULD TAKE UP TO FIVE DAYS. HOWEVER, FOR ALL DOMESTIC ORDERS, WE SUGGEST THAT YOU ALLOW 2-5 BUSINESS DAYS AFTER A SHIPPING CONFIRMATION IS SENT.

MY ORDER SAYS "RETURNED TO SENDER"?

CUSTOMERS ARE RESPONSIBLE FOR ENTERING THE CORRECT SHIPPING ADDRESS AND ARE ENCOURAGED TO CHECK THEM PRIOR TO SUBMITTING AN ORDER. ONCE A PACKAGE HAS SHIPPED, WE CANNOT REDIRECT IT. WE ARE NOT RESPONSIBLE FOR, OR ABLE TO REFUND OR REPLACE ORDERS SHIPPED TO THE WRONG ADDRESS.

IF YOUR PACKAGE IS RETURNED TO US - WE WILL REACH OUT TO YOU AND ASK FOR A BETTER ADDRESS TO SHIP YOUR PACKAGE TO, BUT IF YOU CATCH IT BEFORE WE DO, PLEASE EMAIL US AT CUSTOMERSERVICE@DENIMAXX.COM SO WE CAN FIGURE OUT THE BEST PLACE TO SEND YOUR PACKAGE.

IF A PACKAGE IS RETURNED BACK TO US, YOU ARE REQUIRED TO PAY A SHIPPING FEE IN ORDER FOR US TO SHIP YOUR ITEMS TO THE CORRECT ADDRESS.

DO YOU SHIP TO P.O. OR APO ADDRESSES?

WE DO! PACKAGES SENT TO P.O. BOXES AND APO ADDRESS SHIP FOR FREE. 

MY PACKAGE IS LOST / I HAVE DAMAGED ITEMS IN MY PACKAGE - WHAT DO I DO?

IF YOU ARE YOU ARE MISSING YOUR PACKAGE OR HAVE RECEIVED DAMAGED ITEMS DUE TO SHIPPING - PLEASE CONTACT YOUR LOCAL USPS CENTER FOR ASSISTANCE. WE ARE NOT RESPONSIBLE FOR REPLACING OR REFUNDING YOUR LOST PACKAGE OR DAMAGED GOODS. WE ARE ALSO NOT RESPONSIBLE FOR TRACKING YOUR LOST PACKAGE.

RETURNS & EXCHANGES

WHAT IS YOUR RETURN POLICY?

YOU CAN SEND THEM BACK FOR A REFUND (FEES MAY APPLY) OR STORE CREDIT WITHIN 30 DAYS OF ORDERING. IF POSTMARKED AFTER 30 DAYS, WE HAVE THE RIGHT TO REFUSE RETURNED ITEMS AT THE CUSTOMER’S EXPENSE.

STEP 1: EMAIL US AT CUSTOMERSERVICE@DENIMAXX.COM TO SUBMIT A REFUND REQUEST. PLEASE INCLUDE YOUR ORDER # AND REASON FOR RETURNING.

STEP2: DOWNLOAD PREPAID RETURN LABEL THAT WE PROVIDE AND IMMEDIATELY SHIP YOUR ITEMS BACK TO US.

STEP 3: YOUR RETURN WILL BE PROCESSED WITHIN 3-5 BUSINESS DAYS OF BEING DELIVERED TO DENIMAXX.

QUALIFICATIONS:

-APPAREL MUST NOT BE WORN, WASHED OR ALTERED.

-NO VISIBLE SIGNS OF USE INCLUDING DEODORANT STAINS/COSMETIC STAINS, PERFUMES/SCENTS, ANIMAL HAIR, ETC.

-ACCESSORIES ITEMS MUST ALSO BE RETURNED IN THE SAME CONDITION THEY WERE RECEIVED.

DO YOU OFFER EXCHANGES?

WE OFFER EXCHANGES ON ALL OF OUR PRODUCTS. RETURN QUALIFICATIONS (ABOVE) APPLY FOR ANY AND ALL EXCHANGES. WE ARE NOT RESPONSIBLE FOR ANY SHIPPING COSTS ON ANY EXCHANGE.

WE WILL PROCESS YOUR EXCHANGE AND SHIP YOUR NEW ITEMS OUT WHEN YOUR OLD ITEMS ARE RETURNED. PLEASE ALLOW 2-3 DAYS FOR YOUR EXCHANGED ITEM(S) TO BE SHIPPED TO YOU.

PLEASE EMAIL US AT CUSTOMERSERVICE@DENIMAXX.COM TO START THE EXCHANGE PROCESS.

ORDERING INFO

HOW DO I PLACE AN ORDER?

TO PLACE AN ORDER, VISIT AND CLICK ON ANY DESIRED PRODUCT YOU ARE LOOKING AT, AND SELECT ANY OPTIONS THAT ARE DISPLAYED TO FIT YOUR NEEDS. FROM THERE, CLICK "ADD TO CART". YOU WILL SEE IN THE TOP RIGHT CORNER THAT YOUR CART HAS YOUR SELECTED PRODUCT. CLICK THE CART ICON, AND THEN CLICK "CHECKOUT" TO START THE CHECKOUT PROCESS.

FROM THERE, YOU WILL BE ASKED TO SUBMIT YOUR SHIPPING AND BILLING INFO, AS WELL AS YOUR PAYMENT METHOD. KEEP FOLLOWING THE STEPS AND PROVIDE THE CORRECT INFO UNTIL YOU REACH THE END OF THE PROCESS. FROM THERE, YOU WILL BE BROUGHT TO AN ORDER CONFIRMATION PAGE, AND WILL BE SENT AN EMAIL TO THE EMAIL ADDRESS PROVIDED DURING THE PROCESS.

IF YOU NEED TO UPDATE YOUR ADDRESS AFTER YOU HAVE PLACED YOUR ORDER, PLEASE EMAIL US AT CUSTOMERSERVICE@DENIMAXX.COM WITHIN 24 HOURS OR ORDERING.

WHAT TYPE OF PAYMENT METHODS DO YOU ACCEPT?

WE OFFER A VARIETY OF PAYMENT OPTIONS SUCH AS: VISA, MASTERCARD, DISCOVER, PAYPAL, AMEX, APPLE PAY, AMAZON PAY, AND ALL OTHER MAJOR CREDIT CARDS.

SORRY, WE DO NOT ACCEPT WRITTEN CHECKS FOR REGULAR ORDERS.

CAN I CHANGE MY ORDER AFTER IT'S BEEN PLACED?

AFTER YOU PLACE AN ORDER, WE IMMEDIATELY START THE ORDER AND FULFILLMENT PROCESS - WHICH PROHIBITS US FROM MAKING ANY ADJUSTMENTS TO YOUR ORDER. BE SURE TO DOUBLE CHECK YOUR ORDER BEFORE SUBMITTING IT TO AVOID THIS.

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

AFTER YOU PLACE AN ORDER, WE IMMEDIATELY START THE ORDER AND FULFILLMENT PROCESS - WHICH PROHIBITS US FROM MAKING ANY ADJUSTMENTS TO YOUR ORDER, INCLUDING CANCELLING YOUR ORDER.

HOW LONG WILL I HAVE TO WAIT TO RECEIVE AN ITEM AFTER PLACING THE ORDER?

WE ASK THAT YOU ALLOW 2-3 BUSINESS DAYS FOR US TO PROCESS APPAREL ORDERS, AND 5-7 BUSINESS DAYS FOR ANY OTHER ITEMS YOU PLACED AN ORDER FOR. AFTER THIS PROCESSING TIME, PLEASE ALLOW 2-5 BUSINESS DAYS FOR THE PACKAGE TO ARRIVE. 

THE ITEM I WANT IS OUT OF STOCK?

IF AN ITEM YOU ARE WANTING IS OUT OF STOCK, EMAIL US AT CUSTOMERSERVICE@DENIMAXX.COM THE DETAILS OF THE ITEM, SIZE, AND PATTERN YOU'RE INTERESTED IN. YOU WILL BE NOTIFIED AS SOON AS THE ITEM IS BACK IN STOCK AND AVAILABLE ON THE WEBSITE. 

WHAT IS MY ORDER STATUS?

WHEN YOU PLACE AN ORDER, YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL - IN THAT EMAIL THERE WILL BE A LINK TO TRACK YOUR ORDERS’ PROGRESS.

IN ADDITION TO THIS EMAIL, YOU WILL ALSO BE SENT A SERIES OF OTHER SEPARATE EMAILS SUCH AS A SHIPPING CONFIRMATION EMAIL, WHICH WILL HAVE YOUR TRACKING NUMBER, AS WELL AS AN "OUT FOR DELIVERY" AND "DELIVERED" EMAIL.

GENERAL INFORMATION

WHERE ARE YOU LOCATED?

WE HAVE SEPARATE LOCATIONS IN ASPEN AND VAIL, COLORADO. 

CAN I ORDER A CUSTOM PIECE?

ABSOLUTELY! PLEASE EMAIL US AT CUSTOMERSERVICE@DENIMAXX.COM TO GET DETAILS ON HOW YOU CAN TURN ONE OF YOUR PRIZED POSSESSIONS INTO SOMETHING WEARABLE.

I AM A WHOLESALER, CAN I CARRY YOUR PRODUCTS IN MY STORE?

YOU KNOW IT! WE HAVE AN EVER GROWING LIST OF STOCKISTS THROUGHOUT THE U.S., AND WE WOULD LOVE TO ADD YOU TO IT! EMAIL US AT CUSTOMERSERVICE@DENIMAXX.COM FOR MORE INFO